Terms and conditions of service

 

Please read all these terms and conditions carefully before you start to use the LUX REWARDS LTD (our) mobile application. When you register a LUX account, download our mobile application (app) or use our website, you agree to these Terms and Conditions.

 

If you would like more information, you can contact us by email on: info@luxrewards.co.uk. If you do not accept these terms and conditions in full please do not use our Service. Please also refer to our privacy policy, which can be found on our website www.luxrewards.co.uk.

 

1. Information about us

• 1.1. We are LUX REWARDS LTD., a company incorporated in England and Wales with registered number 09914393 whose registered office is at 5 Collins Buildings, High Street, Saltford, Bristol, England, BS31 3EH; (the “Supplier” or “us” or “we” or “LUX Rewards”)

• 1.2. LUX Rewards enables LUX point claims and transactions between end Users (the “Users” or “you”) and sellers selling goods or services to users (the “vendor” or “Partner Venues”). Vendors are 3rd parties to us.

• 1.3. LUX Rewards provides a mobile application platform for users to claim points from vendors as well as purchase rewards from 3rd parties. Users are able to search for vendors, browse the vendor’s menus and information, claim points and purchase rewards from certain vendors with the points accrued. Points can be claimed by registering and then paying with credit or debit card(s) from Mastercard, American Express or/and Visa.

• 1.4. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.

 

2. Interpretation

• 2.1. “User” means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

• 2.2. “Contract” means the legally-binding agreement between you and the vendor for the sales and purchase of goods;

• 2.3. “Vendor Location” means the vendor’s premises or other location where the Services are to be supplied, as set out in the Order;

• 2.4. “Goods” means any products or services for sale by a vendor via LUX Rewards in exchange for LUX Points;

• 2.5. “Purchase” means the User's order for a service, good or donation from a 3rd party vendor in exchange for points accrued in the LUX Rewards mobile application;

• 2.6. “Claim” means the User’s request for points to transferred into their account following a transaction in a LUX vendor location

• 2.7. “Services” means the services provided by LUX Rewards to the User’s and Vendors through the mobile application as outlined in clause 1.3.

• 2.8. All Services are subject to availability.

• 2.9. We can make changes to the Services or terms of terms of service, which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes through the means of email, posting a notice on our website (www.luxrewards.co.uk), a push notification on your smartphone or any other reasonable means of communication.

 

3. User responsibilities

• 3.1. You must only use the service on a mobile device that you are in ownership of.

• 3.2. The mobile device that is running the mobile application has the operating software updated in accordance with our technical specifications. Where in doubt, this refers to the latest version available.

• 3.3. You are required to provide basic account information before a purchase can be fulfilled. The purpose of this is to make sure that the right vendor is paid accordingly for their goods. You must keep these login details secret and are responsible for any activity on your account. LUX Rewards accepts no responsibility for fraudulent activity that may occur on your account.

• 3.4. You agree not to use the app to copy, store, duplicate, modify, create derivative works. This includes reverse engineering any of the functionality provided. Any untoward conduct is not condoned by LUX Rewards and will be investigated immediately, and your account will be terminated.

 

4. Basis for use of the service

• 4.1. The description of the Services and any Goods in our website or mobile application does not constitute a contractual offer to sell the Services or Goods.

• 4.2. When a Claim has been made, we can reject it for any reason, although we will try to tell you the reason in a reasonable time period, which may be due to our inability to obtain confirmation from a vendor that a transaction was made in the vendor location or other genuine and fair reason.

• 4.3. You have the right to cancel a reward purchase providing this does not breach the terms and conditions of the vendor. No guarantee is made that the order will be cancelled if LUX Rewards is notified or the vendor does not receive the cancellation message.

• 4.4. Refunds will be processed as soon as reasonably possible and when any disputes have been settled and agreed upon by both parties. Refunds for reward purchases will be paid back to the User in LUX points.

 

5. Service provision

• 5.1. The mobile application is currently free of charge and will remain so unless LUX Rewards feels it necessary to change this policy in accordance with clause 2.9.

• 5.2. When a user claims points via LUX Rewards’ mobile application, the user contracts directly with the vendor. LUX Rewards is not responsible for processing any payments in the vendors' location

• 5.3. LUX Rewards’ is at the User’s disposal to recommend and advise on locations for dining, drinking and reward locations. We are not responsible for any damages, illnesses or negligence in the vendors' location.

• 5.4. Persons purchasing alcohol as a reward must be at least 18 years old.

 

6. Risk and Title

• 6.1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

• 6.2. Neither LUX Rewards nor any vendor shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service.

• 6.3. The vendors agree to submit bill totals into the vendor portal in order for Users to claim points through the mobile application. However, unforeseen circumstances may cause a delay in your order. This is outside of LUX Rewards’ control. Please contact us if this occurs.

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7. Service and conformity

• 7.1. We will provide the following after-sales service: The supplier will support the User in claiming LUX points via the app or experiencing rewards.

• 7.2. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into

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8. Duration, termination and suspension

• 8.1. You are free to terminate or suspend the service at any by deleting your account and removing the mobile application from your smartphone.

 

9a. Card-linking

9a.1. The primary method of earning reward points, is by registering debit and/or credit card(s) onto our mobile app. They need to be Visa, American Express or Mastercard.

9a.2. We will receive transaction data from third parties, namely Fidel, Visa, American Express or Mastercard.

9a.3. This data will be stored by Fidel in a PCI-compliant environment. LUX will not receive your card information, instead we will receive a token that is associated with your account. Via Fidel, we will receive transaction information when you spend money on a registered card at one of our Partner Venues. This will include transaction amount, location, date and time.

9a.4. In some cases, LUX may not receive the transaction data from the third parties named above. This data is required to issue with you with your points, and therefore unfortunately no points will be allocated in this case. Should this happen, LUX accepts no responsibility or liability, and we reserve the right not to allocate any points if we are not able to verify the transaction. Therefore, you use our service with the understanding that there may be times where you will not receive points for your transactions. We will endeavour to work with these third parties to ensure these cases are kept to a minimum.

9a.5. In order to avoid duplication, we may decline any transactions that we reasonably believe to already have been submitted via the receipt scanning feature, or visa versa.

 

9. Receipt scanning

• 9.1. In order to validate a purchase from one of our vendors, and subsequently receive points for this purchase, the user is required to take a photo of the receipt that they received for their purchase and submit this through the ‘Claim Points’ section of the app.

• 9.2. The photo must be clear, readable and contain the entire receipt. Including but not limited to: the venue name, the total bill amount, the date and the time.

• 9.3. The bill total includes all food and beverages purchased, but not the service charge or other payments. Users can only claim points on the bill total, and not the other other payments or service charges, unless approved by Lux Rewards.

• 9.4. Should a venue reject the receipt (Reasons including but not solely: Receipt is not legible, is not from that venue, is from over a month ago), the points will not be permitted to the user. The user will be contacted and informed of the rejection of the receipt and LUX will seek to amend the situation by: asking for another photo of the receipt, contacting the venue or by other means.

• 9.5. Users agree not to submit claims that are fraudulent or misleading. This includes multiple users submitting the same receipt, the receipt being altered manually or digitally, or the details entered not matching the photo. LUX reserves the right to remove any user from the app that breaks these terms, and, for certain extreme circumstances, take legal action to reclaim damages.

• 9.6. Receipt claims may be made from 6 weeks of venue transaction

 

10. My Rewards – Usage and redemption

• 10.1. Rewards can be earned through points, loaded and redeemed by using the app. A summary of point totals and rewards can be found in the ‘Rewards’ section of the app.

• 10.2. Rewards are awarded to specific people and cannot be transferred, refunded, or exchanged for cash.

• 10.3. LUX Rewards has the right to amend the available rewards in the mobile application and website.

  • 10.3.1. Prices of rewards may also be changed

  • 10.3.2. Should a reward be purchased by a User that then becomes unavailable by the vendor, LUX Rewards will liaise with both parties and transfer the points back to the User or find a suitable alternative.

• 10.4. Earning rewards

  • 10.4.1. Points can be earned by engaging with LUX Rewards and our partner venues. This includes, but is not limited to, inviting friends to use LUX Rewards, placing large orders, talking about LUX Rewards on social media and placing orders in our partnered vendors.

  • 10.4.2. Rewards are purchased in exchange for LUX points via the LUX Rewards mobile application

• 10.5. Redeeming rewards

  • 10.5.1. Certain rewards that are valid as an alternative payment option at a vendor location can be found in the restaurant page within the LUX Rewards application. Rewards may only be valid at certain venues and will not appear at this point unless valid. Users have 30 minutes to present the application to a member of staff in the chosen vendor location to claim the restaurant reward.

  • 10.5.2. Other rewards can be found in the ‘rewards’ menu in the application in order of price.

  • 10.4.3. Points used to claim a reward will disappear upon placing an order.

• 10.6 Expiration of points

  • 10.6.1 Points will expire after six months of being inactive or one month of no active payment cards being linked within the LUX app. They will be warned by email 1 month before this happens. Users are deemed to be inactive if they have no valid credit or debit cards registered on the LUX system (they must be within the current expiry date).

  • 10.6.2. In the severe case of LUX REWARDS LTD ceasing to operate the rewards scheme, they will provide Users with a month with which to use their remaining points.

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11. My Rewards - Invite and earn

• 11.1. Inviting a friend is a great way to tell others about LUX Rewards

• 11.2. Eligibility

  • 11.2.1. An account holder can invite multiple friends – there is no limit.

  • 11.2.2. Invited friends must be completely new to LUX Rewards. They cannot have created an account already, placed an order or used LUX Rewards before.

  • 11.2.3. A user can only have one account that hasn’t had any issues previously. Invitations to yourself will be revoked and the referral points will be cancelled

  • 11.2.4. The unique invitation link should be posted on personal social media accounts, text messages, emails, or another other personal communication mechanism.

  • 11.2.5. This excludes any site that is contributed to or is owned by someone else (e.g. Wikipedia and coupon websites) and using promotional mechanisms to promote your invitation link

• 11.3. Rewards

  • 11.3.1. The invited friend must create an account downloading the LUX Rewards mobile application and following the sign up form.

  • 11.3.2. When an invited friend makes their first transaction in one of LUX Rewards’ partnered vendor locations and claims their points, you will receive points.

  • 11.3.3. These points appear in the ‘My Rewards’ section of the app and can now be accrued towards a reward

  • 11.3.4. LUX Rewards reserves the right to amend the value of the invitation points at their discretion. Currently, both individuals will receive 3,000 points upon completion.